The man tagged not only the official handles of the railway ministry but also Union Railway Minister Piyush Goyal in his tweet to draw attention to the passenger who was travelling in coach S5 on the train.
Sir, I am unable to contact my mother Mrs.Shila Pandey. She is travelling in Ajmer-SDAH Express 12988 with starting date 28-09-2019 in Coach S5, the train is running late by 12 hours. Sir, please help me know if she is there alright.@PiyushGoyal@PiyushGoyalOffc @RailMinIndia— Sashwat (@curiou_s) September 29, 2019
The Railway immediately responded him and asked for the PNR number and the contact number of the person.
Kindly share PNR & contact number.— Indian Railways Seva (@RailwaySeva) September 29, 2019
Date of Boarding 29-09-2019 from PT.DEEN DAYAL UPADHYAYA JN— Sashwat (@curiou_s) September 29, 2019
After sometime, DRM Asansol got in touch with the ticket checker in the train and made the passenger talk to her son.
WORKING TTE BELONGS TO SEALDAH DIVISION.CONTACTED WITH HIM OVER PHONE AND TELL HIM ALL INCIDENT.HE MET WITH THAT LADY AND INFORMED https://t.co/i03nKnAw5w SHE IS TALKING WITH HER SON.— DRM Asansol (@DRM_ASN) September 29, 2019
This incidence was shared by Ministry of Railways and it resulted in floods of positive comments by the Netizens. Many praised the Railways for doing such a commendable job. Check out the people’s reactions below:
Amazing, always a fan of Indian railways https://t.co/U2vanH4b83— bhupathi vaibhav (@vaibes4u) October 1, 2019
Can we ignore all the ill in the world for a minute and appreciate Indian Railways for this heart touching gesture? ????? https://t.co/F2J8YNE1ka— Vanisha Singh (@browneyed_panda) September 30, 2019
I had seem experience where my grandmother was travelling and RPF official let me talk to her through phone. Never imagine Indian railway like this. This is so fantastic. https://t.co/CsotmldhyS— Big ChangeIn (@big_change_in) September 30, 2019
Really great steps and congratulations to entire Railways employee for doing such kind of initiative as priority to success https://t.co/FZnPMZZGcq— Humanity is my first priority (@MdShahabu0123) September 30, 2019
Commendable indeed! Indian Railways has become immensely proactive in the last five years. Now, commuters can swiftly resolve issues by approaching the authorities directly...and get results. @PiyushGoyalOffc @PiyushGoyal and @RailMinIndia take a bow! Thanks! https://t.co/bRmc6u45IV— SpeakUp Mumbai (@SpeakUpMumbai) September 30, 2019
??????? ?????? ???????— Brajendra ???????? (@kbrajendra111) September 30, 2019
And that's my India developing by efforts of respected @narendramodi sir.— Shushmi Gupta????? (@ShushmiG) September 30, 2019
Lovely ya...long live Indian Railways— Pramod Gupta (@pmd1592) September 30, 2019